Patient information

Please book ahead so we can make time for you. You can call us on (07) 4154 2466, or if you're an existing patient, book online any time.

You're welcome to ask for the doctor of your choice when you book.

Need more time? Let reception know when you book if you think you'll need a longer appointment. Centrelink forms, employment medicals and care plans always need a little extra time.

Something urgent? Tell reception when you call. Urgent medical problems are always seen as quickly as we can.

New here? Welcome! Please call us to book your first appointment, and ask reception for a New Patient Form to fill in and bring along with you.

If you have a Medicare card, all your Medicare-covered visits are bulk billed.

A few services aren't covered by Medicare, so there's a fee for these. They include:

• Insurance medicals
• Pre-employment medicals
• Commercial driver's licence medicals
• Home visits

Please bring your Medicare card and any pension or concession card to every visit.

Missed appointments: Can't make it? No worries, just call us at least 2 hours before your appointment so we can offer the time to someone else. A $55 fee applies if we don't hear from you.

If you're too unwell to come into the clinic, a doctor may be able to visit you at home. Home visits happen after the doctor finishes their day at the clinic, depend on a doctor being available, and aren't bulk billed, so a fee applies.

If you need a home visit, please call us as soon as you can after we open.

If it's an emergency, call 000.

The doctors are usually with patients, so calls can't be put straight through. If you need to talk to your doctor, call during opening hours and leave a message with reception. Your doctor will get back to you when they can. If it's urgent, please let reception know.

We'd like to talk you through your results properly, so please make an appointment with your doctor to go over them. Results can't be given over the phone unless you've arranged this with your doctor beforehand, and they're only given to you, not to other family members.

A doctor needs to see you before writing a prescription, so please plan ahead and book in before you run out. Schedule 8 medicines aren't prescribed at this practice.

Your doctor will want to talk through your health with you before referring you to a specialist, to make sure it's the right step. You're welcome to ask for a particular specialist. By law, referrals can't be back-dated, so please check your referral is current before your specialist appointment.

Medical certificates are legal documents, so you'll need to see a doctor here to get one. Certificates also can't be back-dated.

We like to help you stay on top of your health. With your permission, we may send you reminders about check-ups, screening or immunisations that are due. If you'd rather not receive these, just let your doctor or reception know.

Your medical record is confidential. Your information is kept secure and is only seen by the people involved in your care.

For how this website handles your details, see our website privacy policy.

We always want to hear how we're going, good or bad. Please talk to your doctor or the Practice Manager, write to us, pop a note in the suggestion box, or ask reception for a Patient Feedback Form. We take every concern and suggestion seriously.

If you'd like to take a concern outside the practice, you can contact:

• Office of the Health Ombudsman (QLD): 133 OHO (133 646)
• Office of the Australian Information Commissioner (for access to your medical records): 1300 363 992

Smoking isn't allowed anywhere on site or within 4 metres of the front of the building. If you'd like some support to quit, we'd love to help, just ask.

If you need medical help after hours:

• Bundaberg Hospital Emergency Department is open 24 hours and is bulk billed.
• The Friendlies Emergency Department (Friendly Society Private Hospital, Woondooma Street entrance) is open every day. Fees apply.
• House Call Doctor provides after-hours home visits.
• After Hours GP Helpline: 1800 022 222 for medical advice
• 13 HEALTH (13 43 25 84) for health advice from a registered nurse, 24 hours a day

In an emergency, always call 000.

New Patient Form: please fill this in and bring it to your first appointment.

Patient Feedback Form: we'd love to hear how we're going.

Reception can give you either form when you visit, or contact us and we'll help.